Privacy Policy

The Rosa Privacy policy relates soley to the information obtained through our website, emails or other correspondence with The Paloma Team.

We comply with the Data Protection Act of 2007

PERSONAL INFORMATION

The information you provide is used just by The Rosa team for reservation purposes only. We may use personal information for our own internal statistics, record keeping and to help us review and improve our services. We need this information to ensure the cruise you choose meets your needs.

If your details have changed or if you think we have incorrect information please advise us immediately.

SECCURITY OF INFORMATION

We are committed to ensuring that your information is secure and there are procedures in place to safeguard your personal information in accordance with provisions of Data Protection legislation.

If you have any questions or concerns about privacy and security of information please email us at info@rosa .com and we will be happy to serve you.

MAILING LIST 

By becoming one of our guests on board The Rosa , you will be added to our mailing list and receive a discount promotion code. If you do not wish to receive subsequent communication, you may ask us to remove your details at any time. Please advise us accordingly.

TERMS AND CONDITIONS

The terms and conditions of your reservation come into effect once your deposit is paid. The contract you enter into will be between yourself and The Rosa cruise. Your reservation is confirmed once your deposit has been received.

CANCELLATION CHARGE

• Cancellation by you

  Any cancellation should be referred to Rosa Cruise sales office in writing by email, following these below terms.

  Sharing – from 1 to 2 cabins:

  More than 7 days prior to check-in: No cancellation charge
  From 7 to 2 days prior to check-in: 50% of total rate
  Less than 48 hours prior to check-in: 100% of total rate
  No-Show: 100% of total rate

  Charter/ Sharing from 3 to 10 cabins:

  More than 30 days prior to check-in: No cancellation charge
  From 30 days to 15 days prior to check-in: 25% of total rate
  From 14 to 5 days prior to check-in: 50% of total rate
  Less than 48 hours prior to check-in: 100% of total rate
  No-Show: 100% of total rate

  Cancellation by us

  We reserve the right to cancel your booking under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or order from the Local Authority. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.

CHILDREN POLICIES

Under 4 years old: Free of charge in a sharing cabin with 2  adults
From 4 to 6 years old sharing cabin with 2 adults: 50% of adult’s charge
Over 7 – 11 years old sharing cabin with 2 adults: 75% of adult’s charge

THE FINE PRINT

The cruise provides shuttle bus services (from Hanoi – Halong – Hanoi) at an extra charge. Please contact the cruise to arrange or ask more info about the pick up service.

A 24-hour advance registration is required with full name, date of birth, nationality, passport number/ ID number, and visa expiry date for all passengers. Upon check-in on board, guests are required to present a valid passport or ID.

Children whose travel documents are attached to the parent’s passport, must be accompanied by said parent.

If you have any dietary requirements (e.g. vegetarian), please inform the cruise at least a week before departure.

Cruise itineraries and schedules are subject to change, depending of the weather and operating conditions.